Episode 10: Trent Blucher – Getting clarity on our values

podcast Oct 02, 2019

Trent is a professional mentor, an artist and also gives great hugs when he is Hugo Awesome. We talk about how identifying our personal values gives us clarity and helps us in our day to day decision making processes.

 

Special Guest: Trent Blucher, Hugo Awesome.

 

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Episode 9: Adelaide Burger Review – It’s only my opinion

Uncategorized Sep 25, 2019

Adelaide Burger Review (name withheld) likes to review burgers. He thought he would share his thoughts with the world. Why do we value other's opinions so much?

 

Special Guest: @AdelaideBurgerReview

 

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Episode 8: Mark Robinson – Self care in a tough industry

podcast Sep 24, 2019

The commercial building industry is tough. Often the laws of the jungle apply. The demands on and expectations of the successful tenderers are very high; usually unrealistically so. So how do you compete in that market and how do you look after your people so that they can withstand the intense pressures of big business?

 

Special Guest: Mark Robinson, Comace Commercial Joinery, Fitout & Maintenance

 

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Episode 7: Simone Douglas – Hotel Manager

podcast Sep 11, 2019

Simone shares the life of a publican. They have to read people very well and they have to be hyper-vigilant because they need to look for and manage danger. This can skew the world view of a publican and their staff. But on the upside, the pub is its own community. When the Duke of Brunswick went gluten-free, the increased demand nearly broke the pub - but at the same time, it created new opportunities for the pub to become a home for many community groups.

 

Special Guest: Simone Douglas, Publican at the Duke of Brunswick / CEO of Social Media AOK

 

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Episode 6: Melanie Mansfield – Recruitment

podcast Sep 03, 2019

Do you have someone external helping you look after your business? As a recruiter, Mel Mansfield needs to understand her client's business and its needs as well as her client does so that she can find the right person for the job. We discuss how a recruiter is one of the rare people that is in a position to give frank and honest feedback to the CEO or the general manager.

 

Special Guest: Melanie Mansfield, Mansfield Blackman Recruitment

 

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Episode 5: Lindsay Miller: Leading amongst constant change

Uncategorized Aug 26, 2019

The world is moving so fast. Jobs that were once secure and profitable are diminishing all of the time. This has the potential to create a lot of stress and fear. Kate speaks to Print SA's Lindsay Miller who provides a bespoke printing service in an increasingly competitive and rapidly-changing market.

 

Special Guest: Lindsay Miller, Print SA

 

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There’s a problem if someone says there’s a problem

Uncategorized Aug 21, 2019

Recently, a friend of mine was dealing with a complaint.  The complaint did not have a lot of merit. But the complainant was very forceful and dogmatic and the complaints person in this company said that they would follow up the matter with Senior Management. 

Senior Management looked at each other and tried to work out why this matter had ended up with them.  The evidence did not warrant their attention. A lot of time was taken up dealing with a non-issue. 

Which in itself highlights a number of issues: 

  • The Complainant did not understand the process and rules associated with this particular issue. 
  • The Complainant had not been given adequate information from the outset - so they had made some inaccurate assumptions. 
  • The Complaints Officer did not understand the issue properly either and was therefore swayed by the degree of unhappiness of the Complainant. 
  • The Complaints Officer was not adequately trained as a Complaints Officer to be a...
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The people have spoken

Uncategorized Aug 21, 2019

I am a political junkie. I love politics. I listen to all the podcasts on politics; I read about what is happening in our Federal Parliament all the time.  

So I have been listening to a lot of podcasts over the last few months about the fallout from the last election that everyone - even the pundits - thought the ALP was going to win. 

And it got me thinking.  There would be a lot of people who are very happy with the outcome and there would be a lot of people who were incredibly disappointed and stressed by the result. 

But despite that, there are no protests, no fighting in the streets or pubs.  There is a bit of right-wing/left-wing banter and debate on various media platforms, as anticipated.  But nothing out of the ordinary. 

We accept the outcome. Australia voted and that is what it is. 

And yet the same can not be true of some of the Committees that I have sat on or worked with.  

Often issues are not resolved because...

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Episode 4: Stacee Krylov: Getting into nature (play)

podcast Aug 18, 2019

Our lives are often frantic. These days we have to be super workers, super parents, super partners. We have to give our children meaningful experiences and there is a world of guilt associated with your children having too much screen time. Landscape designer Stacee Krylov of Inside Out Makeovers & Maintenance and Gardens for Kids designs outdoor spaces to keep little people entertained and take the pressure off busy parents.

 

Special Guest: Stacee Krylov, Inside Out Makeovers & Maintenance | Gardens for Kids

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Episode 3: Stephanie Vaughan: Finding confidence in style

podcast Aug 11, 2019

Do you feel confident in how you look? Has your lack of confidence impacted on your relationships? Many of us feel a sense of shame about our bodies and that is often reflected in what we wear. Stylist Stephanie Vaughan of Infinite Styling supports people to become the best version of themselves by updating and refreshing their wardrobes.

Special Guest: Stephanie Vaughan, Infinite Styling

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